Your Privacy Matters to tk996

Section 1

Information We Collect

When you register for, access, or use the tk996 platform, we collect several categories of personal information. The specific data we collect depends on how you interact with the platform and what services you use. Below is a full account of the categories of personal data tk996 may collect and the circumstances in which each category arises.

tk996 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by an underage individual, we will delete that data immediately and close the associated account. We encourage parents and guardians in Bangladesh to monitor their children's internet use and to contact us at support@tk996.net if they have any concerns.

Section 2

How We Use Your Data

tk996 processes your personal data for specific, lawful purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. For each purpose, we identify the legal basis on which tk996 relies to justify the processing.

• Account Creation & Management — To register your account, verify your identity through the KYC process, and maintain accurate account records. Legal basis: performance of contract.
• Transaction Processing — To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts, and to maintain a complete transaction history for your account. Legal basis: performance of contract.
• Fraud Prevention & Security — To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct. Legal basis: legitimate interests and legal obligation.
• Responsible Gaming Monitoring — To monitor gaming patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to apply deposit limits and time-out periods requested by players. Legal basis: legitimate interests and legal obligation.
• Customer Support — To respond to your enquiries, resolve disputes, and improve the quality of our support service. Legal basis: performance of contract and legitimate interests.
• Platform Improvement — To analyse aggregated, anonymised usage data to understand how players navigate the tk996 platform, which games are most popular, and where the user experience can be improved. Legal basis: legitimate interests.
• Promotional Communications — To send you promotional emails, SMS notifications, and personalised offers where you have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time.
• Legal Compliance — To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities. Legal basis: legal obligation.

Section 3

Data Sharing & Third Parties

tk996 does not sell your personal data. However, to operate the platform effectively and comply with legal requirements, we share certain data with carefully selected third parties. All third parties with whom tk996 shares personal data are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection obligations.

• Identity Verification Partners — To perform KYC checks, tk996 may share identity documents and personal details with third-party verification service providers. These partners are prohibited from using your data for any purpose other than identity verification on behalf of tk996.
• Analytics Providers — Aggregated, anonymised platform usage data may be shared with analytics partners to help tk996 understand user behaviour and improve the platform. No personally identifiable information is included in these data sets.
• Law Enforcement & Regulatory Authorities — tk996 may disclose personal data to competent Bangladeshi authorities, courts, or law enforcement agencies where required to do so by law, court order, or lawful governmental request. tk996 will notify affected players of such disclosures where legally permitted to do so.
• Business Transfers — In the event of a merger, acquisition, or sale of all or part of the tk996 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to how your data is handled as a result.

tk996 does not transfer your personal data outside of Bangladesh except where strictly necessary to provide the services described in this policy (for example, to game content providers whose servers may be located outside Bangladesh). In all such cases, tk996 ensures that appropriate data transfer safeguards are in place.

Section 4

Cookies & Tracking Technologies

tk996 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics data that helps us improve the platform experience. The following table describes the categories of cookies used on the tk996 platform, their purpose, and their typical duration.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the tk996 platform and may prevent you from logging in or processing transactions. Detailed cookie management instructions for major browsers (Chrome, Firefox, Samsung Internet) are available from those browsers' respective help centres.

Section 5

Data Retention & Storage

tk996 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following principles govern our data retention practices.

• Active Accounts — While your tk996 account remains active, we retain all personal data associated with your account, including identity, contact, financial, and gaming data. This data is necessary to provide you with uninterrupted access to our services.
• Closed Accounts — Upon account closure (whether requested by the player or initiated by tk996), we retain your identity and transaction records for a minimum of five years. This retention period reflects our legal obligations in relation to anti-money laundering record-keeping requirements.
• KYC Documents — Identity documents submitted for KYC verification are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Support Communications — Records of support interactions, including chat logs and email correspondence, are retained for a minimum of three years from the date of the interaction to allow for dispute resolution and service quality monitoring.
• Marketing Data — If you have opted in to receive promotional communications, we retain your marketing preferences and communication history until you withdraw your consent. Upon withdrawal, we remove your details from active marketing lists within 10 business days.
• Anonymised Analytics Data — Aggregated, anonymised platform usage data that cannot be linked to any individual player may be retained indefinitely for statistical and product development purposes.

All personal data held by tk996 is stored on secure servers. Access to personal data is restricted on a strict need-to-know basis and is subject to internal access controls, logging, and audit procedures. tk996 conducts regular data audits to ensure that data that has exceeded its retention period is securely deleted or anonymised.

Section 6

Your Data Rights

As a tk996 player, you have a number of rights in relation to the personal data we hold about you. These rights apply to all registered players regardless of the division or city in Bangladesh from which they access the platform — whether Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh. To exercise any of the rights listed below, please contact our support team at support@tk996.net with your registered email address and a clear description of your request.

Section 7

Data Security Measures

Protecting the personal data of our players is a core operational priority at tk996. We employ a layered security architecture that combines technical controls, procedural safeguards, and staff training to minimise the risk of data breaches, unauthorised access, and data loss.

• Passwords are never stored in plain text. tk996 uses bcrypt hashing with a work factor appropriate to current computational standards to store player passwords securely.
• Financial data, including payment account numbers, is tokenised — tk996 stores a token reference rather than the full account number, limiting the value of any data to an attacker in the event of a breach.
• tk996 conducts regular security awareness training for all staff who handle personal data and maintains clear policies on the use of personal data in internal systems and communications.
• In the event of a data breach that poses a risk to your rights and freedoms, tk996 will notify affected players without undue delay and will take all necessary steps to contain the breach, assess its impact, and prevent recurrence.

While tk996 takes extensive precautions to protect your personal data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password for your tk996 account, do not share your login credentials with anyone, and contact us immediately if you suspect that your account has been compromised.

Section 8

Policy Updates & Contact

tk996 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, applicable law, or feedback from our players and regulators. The effective date at the top of this page will be updated whenever material changes are made.

• For material changes — those that significantly affect how we use your personal data or the rights available to you — tk996 will notify registered players via their registered email address at least 14 days before the changes take effect.
• For minor clarifications and non-material updates (such as correcting typographical errors or adding explanatory detail without changing the substance of the policy), tk996 may update this page without advance notice.
• Your continued use of the tk996 platform following a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should contact our support team to close your account before the changes take effect.
• Previous versions of this Privacy Policy are available upon request by contacting our support team. We maintain an archive of all published versions of this policy with their respective effective dates.

This Privacy Policy is written in English. In the event of any discrepancy between the English version and any translated summary or paraphrase (if provided), the English version shall prevail.